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Refund and Returns Policy

Refund and Returns Policy

Effective Date: 1 May 2025
SNIPERVERSE HOLDINGS (Pty) Ltd
Website: https://sniperholdings.com

1. Overview

At SNIPERVERSE HOLDINGS, we stand behind the quality of our products and strive for your complete satisfaction. If for any reason you are not fully satisfied with your purchase, you may be eligible to return or exchange the item in accordance with the terms below.

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be made within 7 working days of receipt of the product.

  • The product must be unused, in its original packaging, and in resalable condition.

  • Proof of purchase (invoice or order confirmation) is required.

  • Custom or special-order items are non-refundable, unless defective or damaged.

3. Damaged or Defective Items

If your order arrives damaged, incomplete, or with a manufacturing fault:

  • Notify us within 48 hours of delivery.

  • Provide clear photographs of the item and packaging.

  • We will assess the issue and may offer a replacement, repair, or refund depending on the circumstances.

4. Return Process

To initiate a return:

  1. Email sales@sniperholdings.com with your order number, reason for return, and any supporting images if applicable.

  2. Our team will review your request and respond with approval and next steps.

  3. Once approved, ship the item back to the address provided (return shipping is at your cost, unless the product was defective or incorrectly supplied).

  4. Return Address (for approved returns)
    Sniper Holdings / Sniperverse Holdings (Pty) Ltd
    5 Otto Close, Tokai
    Cape Town, Western Cape, 7966
    South Africa

5. Refunds

  • Refunds will be processed within 7 business days of receiving the returned item.

  • Refunds will be issued via the original payment method, unless otherwise agreed.

  • Delivery and handling charges are non-refundable, unless the return is due to our error.

6. Exchanges

If you wish to exchange an item, please follow the same return process. Once we receive your returned product, we’ll dispatch the replacement.

7. Non-Returnable Items

We do not accept returns on:

  • Custom-built or specially ordered products

  • Items used, damaged, or altered by the customer

  • Products returned after the 7-day window without prior approval

8. Contact Us

For returns, exchanges, or any questions regarding our returns policy, please contact:

SNIPERVERSE HOLDINGS (Pty) Ltd
Email: sales@sniperholdings.com
Phone: 082 829 9812
Website: https://sniperholdings.com